Terms and Conditions

ComfortCare Maintenance Plans

The maintenance plan refers to the Furnace/Boiler Maintenance Plan, the Air Conditioner Maintenance Plan or the combination of the Furnace/Boiler and Air Conditioner Maintenance Plan.  Each of these plans covers a single residential system, i.e. furnace, boiler or air conditioner.  Multiple systems require multiple plans.  The ComfortCare Maintenance Plans are subject to the exclusions as indicated in the ComfortCare Maintenance Plans description.

The plan provides the customer with an annual preventative maintenance visit of the system or systems that is covered under the plan(s).   As a precursor to this agreement, we reserve the right to a system inspection prior to any maintenance plan agreements. 

As the plan is between the customer and World of Comfort Ltd., any work performed on the agreed upon systems must be done by World of Comfort Ltd. and/or authorized representatives.  Any work not performed by authorized representatives will not be reimbursed.

Coverage and Plan Renewal

This plan covers the period from the day after the customer has purchased the plan, the anniversary date, and is effective for one year, with the final date the day before the anniversary date.  World of Comfort Ltd. will renew the purchased plan(s) automatically on the anniversary date, at which time the customer may withdraw from the plan immediately or within 5 business days following the anniversary date or prior to the next visit, whichever comes first, by notifying World of Comfort Ltd. of the customer’s intent.

Scheduling the Maintenance Call

World of Comfort Ltd. will attempt to contact the customer 2 times to schedule the maintenance call.  In the event World of Comfort Ltd. is unable to contact the Customer, the customer may contact World of Comfort Ltd. to schedule a maintenance call. The maintenance calls are not cumulative and cannot be carried forward into the following year.  If a maintenance call is not scheduled a refund will not be provided.

Payment

The customer agrees to pay for each year the plan is provided as described.  All amounts will be invoiced in advance of the plan in which it is applied.  Payment method will be by cash or accredited credit card.  If the invoice is over 30 days past the invoice date, interest may be applicable at 2% compounded monthly based on the invoice date.  In addition, the plan may be terminated at the discretion of World of Comfort Ltd.

Cancellation or Withdrawl

If the customer cancels the plan prior to the anniversary date of the plan or because World of Comfort Ltd. cancels the plan as a result of overdue payment beyond the 30 days, any payment owing will become due immediately and are subject to 2% service charge.